This Privacy Policy explains how the Stratford Twin Festival ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or register for the festival. We are committed to handling your information responsibly and in line with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
We collect information you provide directly to us, such as when you register, sign up for updates, or contact us. This may include:
We may also collect limited technical information automatically, such as your device type, browser, and general use of our website, to help us improve it.
We use your information to:
We send marketing and festival emails only to people who have given consent, in line with CASL. Every email includes a way to unsubscribe, and you can withdraw your consent at any time. Some messages, such as confirmations for a registration you submitted, may still be sent because they are necessary to provide the service you requested.
We do not sell your personal information. We share it only with trusted service providers who help us run the festival and our website, such as our email and customer relationship management platform, under agreements that require them to protect it. We may also disclose information where required by law.
Our website may use cookies and similar tools to help it function and to understand how visitors use it. You can control cookies through your browser settings. [Confirm any analytics tools in use, such as Google Analytics, and update this section to match.]
We keep your personal information only as long as needed for the purposes described in this policy, or as required by law. When it is no longer needed, we take steps to securely delete or anonymize it.
You have the right to:
To make a request, contact us using the details below.
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, but we work to safeguard your information.
Our website is not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian. Families often register together, and we ask that a parent or guardian complete registration on behalf of a child.
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review it periodically.
If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected] or through our Contact page.